Get on board the Train of Change
Sitting, waiting, wishing. For many these are the realities of a hospital, but there is much more happening just below the surface. Healthcare is changing.
Anne Marie Males
Scarborough Hospital works to improve patient experience
Even while the Scarborough Hospital board works to get new equipment and improve facilities and services, the hospital is also focused on the “patient experience,” which is part of a “culture shift” that’s underway, hospital vice-chair Steve Smith said at a town hall meeting Nov. 16.