Chris Upfold has a familiar complaint about the TTC: the public washrooms could be cleaner. Luckily for Upfold and the TTC's 1.5 million daily riders, he's the transit commission's chief customer service officer, and it's his job to listen to commuter complaints and improve customer service.

Last Wednesday the TTC announced another customer service panel where riders will be able to interact one-on-one with the staff and a forum will be opened up for questions. Scarborough TTC bus driver and commuters expressed their opinions about TTC's new promises.