Toronto boosts security after Thursday’s shooting at Parliament Hill

After the shooting at Parliament Hill on Thursday, Toronto Police report they have increased security measures for the TTC and GO Transit. Toronto’s lawmakers have been discussing safety measures for the province. The tight security was visible on Thursday as extra police and security guards were notably present on transit lines and around Toronto. Go […]

Commuter transit service remains frustrating issue

When she was a York University student, Victoria Cooling coped with the idiosyncrasies of public transit only so long. “While in school, I used to commute from Richmond Hill to York University,” she said. “That required three busses and if the connections were not aligned, I’d automatically be late for school. Public transit is not reliable, especially in areas that are high traffic or require frequent stops.”

High customer service standards help rail commuters GO safely

It was a bright summer day at the Oshawa GO station, Dan McDonnell remembers. A woman in her 80s was getting off the train carrying a heavy suitcase without wheels. “I would love to help you bring [your suitcase] to the parking lot,” a customer service ambassador said, then picked it up, walked it out to the parking lot and put it in the trunk of the waiting car.

Gas leak cripples service on Lakeshore East GO train line

A gas leak near the Eglinton Go Station has forced a disruption of service heading into the evening rush hour. According to media reports, service on the Lakeshore East line was suspended at about 12:30 p.m. GO train service between the Danforth and Rouge Hill stations isn’t running.